SVS Equine – Terms and conditions for the sale of goods through this website

These are the terms and conditions on which we supply goods to you through this website.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you/we may change or end the contract, what to do if there is a problem and other important information.

In some areas you will have different rights under these terms depending on whether you are a business or an individual consumer. You are a consumer if:

• You are an individual.
• You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

If you are a business customer this is our contract with you and these terms make up the whole agreement between us, in relation to your purchase.

How to contact us.

Our business is called “SVS Equine” owned by Timothy Smith. Our trading address is 10 Shannaghan Hill, Katesbridge, County Down. Northern Ireland. BT32 5NH. Alternatively, you can contact us by telephone, 07743601777 or by writing to us at info@svsequine.co.uk

If we have to contact you we will do so by telephone or by writing to you at the e-mail address or postal address you provided us in your order.

Our contract with you

Our acceptance of your order will take place when we e-mail you to accept it, at which point a contract will come into existence between you and us.

If we are unable to accept your order, we will inform you of this in writing. We will not charge you for the goods and will refund for any charged goods.

The goods we supply

We are a distributor of evidence based equine products. The images of the goods on our website are for illustrative purposes only. Most images have come directly from our suppliers. The packaging of the goods may vary from that shown in the images on our website.

Your rights to make changes

If you wish to make a change to the goods you have ordered, please contact us as soon as possible. We will then let you know if the change is possible.

Our suppliers reserve the rights to make changes

We are distributing evidence based scientific products and technology. Therefore, it is important to be aware that our suppliers reserve the right to make minor changes to the goods. They may change the goods:

(a) to reflect changes in relevant laws and regulatory requirements; and

(b) to implement minor technical adjustments and scientific improvements.

Delivery

The costs of delivery (when applicable) will be as displayed to you on our website.

We will deliver the goods (usually by an independent courier) to you as soon as reasonably possible and at the latest within 30 days after the day on which we accept your order.

We are not responsible for delays outside our control.

If you have asked to collect the goods from our premises, you can collect them at any time during our working hours of 10am to 4pm on weekdays (excluding public holidays).

If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, the courier will inform you of how to rearrange delivery or collect the goods from a local depot.

The goods will be your responsibility from the point which the goods are delivered to the address you provided us, or you collected them from us.

Ownership of Goods

You own the goods once we have received payment in full.

Reasons we may suspend the supply of goods to you.

We may have to suspend the supply of specific goods to enable our suppliers to:

(a) deal with technical problems or make minor technical changes; or

(b) update the goods to reflect changes in relevant laws and regulatory requirements.

We will contact you in advance to inform you that we will be suspending supply of any goods, unless the problem is urgent or an emergency.

Your rights to end the contract

If you are a consumer and have changed your mind about the goods you may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods. The cooling off period is normally 14 days from date of order payment.

You do not have a right to change your mind as a consumer in respect of goods:

(a) made to your specifications;

(b) sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and

(c) which become mixed inseparably with other items after their delivery.

Our rights to end the contract

We may end the contract if you break it. We may end the contract at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the goods; or

(c) you do not, within a reasonable time, allow us to deliver the goods to you or collect them from us.

We may withdraw goods. As far as practical we will let you know that we are going to stop providing any goods.

If there is a problem with the goods

How to tell us about problems – If you have any queries or complaints about any goods, please contact us. You can telephone our team at 07743601777, write to us at info@svsequine.co.uk or by post at 10 Shannaghan Hill, Katesbridge, County Down, BT32 5NH.

Your rights in respect of defective goods if you are a consumer

If you are a consumer, we are under a legal duty to supply goods that are in conformity with the contract.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your goods your legal rights entitle you to the following:

1. up to 30 days: if your goods are faulty, then you can get an immediate refund;
2. up to 6 months: if your goods cannot be repaired or replaced, then you are entitled to a full refund, in most cases; and
3. up to 6 years: if your goods do not last a reasonable length of time you may be entitled to some money back.

Specific advice can be obtained from the Consumer Council for Northern Ireland or the Citizens Advice Bureau.

Your obligation to return rejected goods.

If you wish to exercise your legal rights to reject goods you must either return them in person, post them back to us or (if they are not suitable for posting) allow us to collect them from you. You can telephone our team at 07743601777 or write to us at info@svsequine.co.uk for a return label or to arrange collection.

When you must pay and how you must pay.

All amounts are payable in Pounds Sterling. You must pay for the goods before we dispatch them.

If you are a business customer, we reserve the right to charge interest on late payments. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 4% a year above the Bank of England’s base rate from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount.

If you think an invoice is wrong, please contact us promptly to let us know. You will not be charged interest until we have resolved the issue.

How we may use your personal information

We will use the personal information you provide to us:

(a) to supply the goods to you;

(b) to process your payment for the goods; and

(c) if you agreed to this during the order process, to give you information about similar goods that we provide, but you may stop receiving this at any time by contacting us.

We will not give your personal information to any third parties, only where the law either requires or allows us to do so or where you have agreed to this. For more information please see SVS Equine’s Privacy policy.